Need a 9-1-1 Address?
ATCOG manages the addressing services for cities and counties in the Northeast region of Texas. The 9-1-1 addressing data we possess is the precise information emergency responders will receive in the event of an emergency. Sometimes, addresses need to be modified or created due to the sale of nearby properties and new buildings resulting in the subsequent creation of new 9-1-1 addresses.
To request a 9-1-1 address, call 1-888-373-9028 or fill out the request form.
9-1-1 Address Request FormReport GPS Map Problems
ATCOG provides 9-1-1 physical addresses for new structures in the following areas:
- Cooper, Texas
- Pecan Gap, Texas
- Unincorporated areas of Delta County, Texas
To request a 9-1-1 physical address in an incorporated area (inside a city or municipality) in a city not listed here, please contact your city hall for more information. Questions regarding road signage should be directed to your county commissioner’s office.
Frequently Asked Questions
Why can’t my address be found on commercial GPS services (Uber, Google, Apple, etc.)?
ATCOG has current mapping and GIS data readily available for these companies to retrieve, free of charge. It is the responsibility of those agencies to update their databases with our provided information. If you have additional questions, please contact the customer service department of the corresponding agency.
You can also visit www.gps.gov for more information on how to correct the issue.
Why are UPS, USPS, and FedEx not delivering to my house?
ATCOG sends data updates to the Regional Postmaster, which includes address changes or additions. However, services such as UPS, USPS, and FedEx are responsible for contacting the Regional Postmaster to retrieve updated or new data. If you have additional questions, please contact the customer service department of the corresponding agency or a manager at your local distribution center.
You can also visit www.gps.gov for more information on how to correct the issue.
Can first responders find me even if my address doesn't show in Google Maps?
In an emergency, first responders will still be able to locate you even if online mapping software, parcel delivery, and rideshare/taxi providers cannot.
The 9-1-1 system used by emergency responders to locate callers is independent of the GPS mapping software used by private entities.
If a current address could potentially delay emergency response due to incorrect numbering sequence or improper street assignment, a request to change the address will be sent.